Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview:

Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Front Desk Agent is to provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends if required and be able to work rapidly during busy periods while remaining calm and professional.

Primary Responsibilities
Oversee and participate in the prompt and courteous dealings of all guests as necessary including but not limited to:
• Greeting and thanking guests in a sincere and professional manner
• Ensure effective check-in and check-out procedures
• Addressing telephone and personal inquiries
• Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms and deliver items to guests at their request
• Meet and exceed customer expectations by providing superior service and teamwork and effectively communicate any information or requests to co-workers and other internal departments to ensure teamwork results in exceptional customer service
• Anticipating and addressing guest’s needs, and must capable of resolving concerns and complaints with the assistance of Front Supervisor.
• Maintain rooms security by providing effective key control & confidentiality
• Record requests for special accommodations, suites and/or in-house packages. Check daily for out-of-order rooms, VIP rooms, and special accommodation requests, and ensure all Pre-registrations are done correctly
• Follows shift checklists to ensure all duties are completed in a timely manner.
• Must maintain proper balance and knowledge of daily transactions and float responsibilities
• Keep supervisor promptly & fully informed of problems and unusual matters of significance:
• Read, follow-up and maintain daily logbook entries
• Performs all duties and responsibilities in a timely and efficient manner
• To achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complaints are acted upon in accordance with hotel and company policy.
• To take every opportunity to be a “sales person” by actively selling special promotions and facilities available within the property
• To assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy.
• To contribute to the security of the building, company assets and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash as appropriate to the position.
• Foster a spirit of teamwork while ensuring the department provides superior customer service to coworkers and guests alike.
• Maintain safe working conditions by following safety rules and procedures and notifies management of problems where necessary.
• Ensure hotel management is informed of all unusual problems or matters of significance.
• At all times projects a favorable image of the Grey Eagle Resort and Casino to the public
• Other duties as required.

Education and Experience:

Knowledge & Skills Required:
• Must have minimum 2 years experience in full service hotel
• Must have basic computer Skills: Microsoft Word, Excel, Internet and OPERA PMS system
• Knowledge of the area and surrounding attractions
• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc.
• Must have working knowledge of voucher procedures, gift certificates
• Must be 19 years of age or older
• Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
• Willing to submit to a criminal record check with results acceptable to the organization, standards and position.
• Must have employment eligibility in Canada
• Must be fluent in English. Fluency in multiple languages is considered an asset

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.
* Priority will be given to Tsuut'ina Nation members.